Zoo Computer Repairs has been fixing computers since 2010, and Robert was doing it casually years before that, including a stint as a technical specialist at IBM providing support across Australia and New Zealand. That background is why the business runs the way it does: you're talking to the person who'll actually work on your machine, not a booking system routing you to whoever's free.
The guarantee is the whole pitch
No fix, no fee. If we take on a repair and can't get it working, you don't pay for the attempt. That's not a marketing line, it's the thing that keeps us honest about which repairs are actually worth doing, and which machines are better off replaced. We'd rather tell you that upfront than take the job anyway.
“My mother in her 90s was always a techno chick. Her confidence online was damaged when she had a bad hacking experience on one of her bank accounts. Robert and his team quickly addressed her laptop problems over a weekend, and since then they've been reassuring and prompt in dealing with her concerns.”
On-site where it's physical, remote where it isn't
A technician comes to you in person across Brisbane, Logan, Gold Coast, Sunshine Coast, Perth, for anything that actually needs hands on the machine, screens, batteries, liquid damage, ports. Everywhere else in Australia, remote support covers the software side, email, viruses, slow computers, printer and Wi-Fi setup, at the same hourly rate, without anyone needing to leave the house. It's genuinely nationwide, not just a claim: Robert has talked a customer in Adelaide through a virus removal from his base in Queensland the same way he would someone across the street.
Background, for what it's worth
Microsoft Certified Professional, 15-plus years in computer repair and IT support, and covered by general liability insurance. None of that replaces a straight answer over the phone, but it's there if you want to check.
What that actually means when you call
You describe the problem once, to a person, not a phone tree. If it's a quick fix, you'll usually know the price before you've hung up. If it isn't worth fixing, you'll hear that too, even though it means we don't get the job.