If your computer turns on and the problem is something Windows is doing, not something physically broken, it can almost always be fixed remotely. No travel time, no waiting for a technician to arrive, usually done inside half an hour.
What gets fixed remotely
Remote handles this
- Slow computers
- Blue screens and random freezing
- Locked out of Windows
- Viruses, malware and scam pop-ups
- Email that won't send, receive or sync
- Printer and Wi-Fi problems
- Software installs and Windows Update
- No sound, Bluetooth or screen flickering
- New computer setup and data transfer
- A general cleanup and tune-up
This needs on-site
- Cracked screens
- Failed batteries
- Liquid damage
- Broken keyboards or ports
- A drive that has physically failed
If you're not sure which one you've got, call and describe it. We'll tell you honestly which category it falls into before you book anything.
How a session works
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Call and describe the problem
Enough detail for us to know whether it's a remote job.
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We send a connection link
Click it, and you decide whether to let us in. Nothing installs beforehand.
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We work while you watch
Your screen, your control. Close the session at any point.
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Pay when it's fixed
Not before. If it turns out to be hardware, you're told immediately.
What it costs
$150 per hour, the same as an on-site visit. Free over the phone, so you're not guessing what a session will cost before it starts. Most software and driver problems are one to two billable hours from start to finish.
Common questions
How does a remote session actually work?
You call, tell us what's wrong, and if it's something we can fix remotely, we send a link. Click it, approve the connection, and a technician works on your screen while you watch. You can end it at any time.
Is it safe to let someone remote into my computer?
Only if you know who you're letting in. We never call you first. If someone rings claiming to be Microsoft, your bank, or "tech support" and asks for remote access, that's a scam, not us. Read the callout above.
What does it cost?
$150 per hour, the same rate as on-site. Free over the phone, so you know roughly what you're in for before the session starts.
What if it turns out to be a hardware problem?
We'll tell you straight away and stop the session. You only pay for the time already spent working out what was wrong, and we'll point you toward an on-site repair instead.
Do I need to install anything?
Just the connection tool we send a link for, and only for the session. Nothing stays installed afterward.
“The service was virtually immediate, with responses coming through straight away. The support was centred around my crisis and my needs, rather than being restricted to standard office hours.”
“Robert explained really clearly what he thought would need to be done, how long it would take and what the cost would be. Remote access was a great tool to repair my PC. I had access within 12 hours.”
