Software problems rarely need anyone in the room with the computer. Whether it's an update that won't finish, a program that refuses to install, or an upgrade that's left things half-working, we can see exactly what's happening on screen and fix it the same way we would if we were sitting next to you.

Windows Update stuck or failing

Some updates take a genuinely long time and just need patience. Others fail silently and keep retrying without telling you, which looks identical from the outside. We can tell which one you've got and get it moving properly, rather than leaving it stuck indefinitely or forcing a restart that makes things worse.

Windows 11 upgrades gone wrong

A failed or half-finished upgrade can leave settings reset, drivers missing, or programs behaving oddly. We can finish the upgrade properly, roll it back if that's the better option, or help you avoid it altogether if your computer isn't a good candidate for it.

How a session works

  1. Tell us what's happening

    What you were trying to do, and what happened instead.

  2. We connect remotely

    Same as any remote support session.

  3. Fix it properly

    Not just a restart and hope, we find what's actually blocking it.

What it costs

$150 per hour. Most software problems are one billable hour or less.

Common questions

OneDrive or Google Drive says it's not syncing. Can that be fixed remotely?

Yes, and it's a common one. Usually a storage limit, a paused connection, or a file stuck partway through uploading. We can see exactly where it's stuck and fix it without you needing to understand what went wrong.

Windows Update has been stuck at the same percentage for hours. Is my computer frozen?

Not necessarily. Some updates genuinely take a long time, but a lot of stuck updates are actually failed ones silently retrying. We can tell the difference and get it moving or restarted properly.

Do I need to upgrade to Windows 11 if I don't want to?

Not always, though Microsoft has been pushing it harder over time. If your computer can't run it, or you'd rather not, we can help you manage that instead of being forced into it.

A program won't install and gives an error I don't understand. Can you help without me reading it out?

Yes, that's exactly the kind of thing a remote session sorts out fast. We can see the actual error rather than relying on you describing it.

Will installing software or updates delete my files?

No. Updates and installs work alongside your existing files, they don't touch your documents, photos, or personal data.