On most Windows laptops, the storage drive is a separate part you can pull out and read from another machine, which is why data recovery is usually straightforward even on a completely dead laptop. On a MacBook, the storage is soldered directly onto the logic board on most models from the last several years. If the board fails, the storage fails with it, which changes what's actually possible.
What actually goes wrong
Battery swelling is common on older models, since MacBook batteries are glued rather than screwed in and age in the same way any lithium battery does. Keyboard failures were widespread on the butterfly-mechanism keyboards used between roughly 2016 and 2019, a known weak point across that generation. Screen and hinge damage happens the same way it does on any laptop, dropped, knocked, or closed on something left on the keyboard.
Us or Apple?
If the Mac is still covered by Apple's warranty or AppleCare, that's the cheaper option almost every time, and we'll say so rather than take the job anyway. Out of warranty, third-party repair is usually faster to book and often costs less for the same fault, particularly for a screen or battery.
Common questions
If my MacBook won't turn on, can you still get my files?
Sometimes, but it depends heavily on what failed and which generation of Mac it is. Because storage is soldered to the logic board rather than a separate removable drive, recovery isn't as simple as pulling the drive out like it is on most Windows laptops.
Should I go to Apple instead of a third party?
If it's still under Apple warranty or AppleCare, yes, that's the cheaper option and we'll tell you so. Out of warranty, third-party repair is usually faster and often cheaper for the same fault.
What is Activation Lock and why does it matter for repairs?
It's Apple's theft protection, tied to your Apple ID rather than the hardware. If a Mac is locked to an account we can't verify you own, legitimate repair options become limited. Know your Apple ID details before bringing a machine in.
Can you replace a MacBook battery?
Yes, though on newer models the battery is glued into the case rather than held in with screws, which makes the job slower and the labour cost reflects that.
“I was told by Apple that my MacBook was unrepairable, which would have meant all of my data and photos would be lost. Zoo Computers got the logic board repaired and running within a day, then replaced my touchbar and battery with genuine parts. All done and super fast. I feel like I have a new laptop.”