No fix, no fee

If we take on a repair and can't fix it, you don't pay for the attempt. That applies to every repair we do, on-site or remote.

12 months on hardware repairs

Any part we install, a screen, a battery, a keyboard, a charging port, carries a 12-month warranty against faulty installation or a defective part, unless we've agreed something different with you at the time of the repair. If it fails within that window through no fault of your own, we fix it again at no cost.

Why software support works differently

Hardware is something we control from start to finish, which is why it gets a full 12-month warranty. Software is different: a Windows update or a third-party program can change how your system behaves well after we've finished the job, and that's not something within our control to warranty against.

What's not covered

New damage after the repair, liquid or physical damage, or anyone else opening the device and touching the same component. Normal wear on parts we didn't replace also isn't covered, a warranty on a new screen doesn't extend to an old battery that happens to fail a month later.

Common questions

What voids the warranty?

New physical damage, liquid exposure after the repair, or anyone other than us opening the device and working on the same part.

Does the warranty cover the whole computer, or just the part you fixed?

Just the part and the work we did. If something unrelated fails afterward, a completely different fault, that's a separate repair, not a warranty claim.

Why is software support more limited than hardware?

Because a Windows or third-party software update can change how your system behaves in ways we don't control. If that happens after we've finished, it isn't something a warranty on our work can reasonably cover.

How do I make a claim?

Call or email us, tell us what's happening, and bring the device back in or we'll arrange a remote look if that's enough to diagnose it.

What if you can't fix it under warranty?

If the same part fails again within the warranty period, we replace or repair it again at no charge.