Brisbane is where we're based, and it's where a technician can usually be with you the same day. Laptop screens, dead machines, slow computers, whatever it is, on-site visits here carry no call-out fee, just the hourly rate for the work itself.
Most repairs, screens, batteries, charging ports, keyboards, are same-day jobs if the part is in stock. See the laptop repairs page for what each one costs, or just call and describe what's wrong.
If the problem turns out to be software rather than hardware, a driver issue, a slow machine, a virus, it's often faster to solve over a remote session than to wait for an on-site visit, at the same hourly rate. We'll tell you which one fits before you book.
Common questions
How quickly can someone come out?
Same day in most cases. Call and describe the problem and we'll tell you honestly whether that's realistic for your specific repair.
Is there a call-out fee?
No, not within Brisbane. You pay the hourly rate for the work, not for the visit itself.
Do you work on both homes and businesses?
Yes. Home repairs and ongoing business IT support both run through the same team, see our business IT support page for the ongoing arrangement.