Most small businesses don't need a full-time IT person. They need someone who picks up the phone, already knows their setup, and fixes the problem without a ticket number or a call centre in between.
That's the whole model. No fixed package pretending to fit every business the same way. Tell us what you've actually got, and we price around that.
What this covers
- Wi-Fi, network and printer problems
- New starter and leaver setup
- Backups and disaster recovery
- Virus, malware and phishing cleanup
- Software installs, licensing and updates
- MYOB and accounting software problems
- Microsoft Teams and video calling issues
- Slow machines and ageing hardware
If you've already got someone doing IT internally, this also works as backup for whatever they don't have time for, without stepping on what they're already handling.
How it works
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We look at what you've got
Machines, network, what software the business runs on. No charge for this.
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You tell us how you want it priced
A standing monthly arrangement, or on call as things come up.
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We become the number you call
Remote first for speed, on-site for anything physical or new setups.
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Problems get caught earlier
Because we already know what normal looks like on your systems.
Common questions
Can you help with MYOB problems specifically?
Yes. It's one of the more common calls we get from small businesses, everything from setup issues to problems that have been sitting unresolved for years. Often faster to sort out with someone on the phone than through a support ticket.
How is this different from calling you for a one-off repair?
A one-off repair fixes what's broken today. Business support means we already know your setup, your machines, and what "normal" looks like for you, so problems get diagnosed faster and some get caught before they cost you a day of downtime.
Do we need a contract?
No. Some businesses want a standing monthly arrangement, others just want us on call as things come up. Tell us which fits and we'll price it accordingly.
What size business is this for?
Anywhere from a single office to a handful of sites. If you've got an internal IT person already, we're also a sensible backup for the things they don't have time for.
How fast do you respond?
Existing business clients get priority over one-off jobs. Most calls are answered same day, and anything urgent, a server down, a ransomware scare, gets bumped to the front.
On-site or remote?
Both. Day-to-day issues are usually faster to solve remotely. Network work, new hardware, and anything physical gets a technician on-site.
“Robert from Zoo Computer Repairs was great. He solved our complex problem with MYOB that we have had for years, and we finally decided to use a remote computer tech. His service was excellent, and we would highly recommend him.”
