A new computer out of the box is rarely ready to actually use. It's full of trial software nobody asked for, none of your files are on it, and your email and accounts still need setting up. We handle all of that remotely, so by the time we're done it works the way your old one did, minus whatever was slowing that one down.
What's included
Moving your documents, photos, browser bookmarks and saved logins across from the old machine. Setting up your email accounts on the new one. Clearing out the trial antivirus and other preinstalled software that comes bundled with most new computers. And a check that everything, printer, Wi-Fi, any specific programs you rely on, is working before we call it finished.
How it works
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Tell us what you're moving from and to
Old computer, new computer, and roughly how much data.
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We connect to both remotely
Same as any remote support session.
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Transfer and set up
Files, accounts, and email moved across, bloatware removed.
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Check everything works
Printer, Wi-Fi, and anything specific you use, before we finish.
What it costs
$150 per hour. Most setups run one to two billable hours.
Common questions
What actually gets moved across?
Documents, photos, browser bookmarks and saved passwords, and your email accounts. Installed programs generally need reinstalling fresh rather than copying across, since old program files often don't work correctly on a new setup.
Does this work if the old computer still turns on?
That's the easiest case, and usually the fastest. If the old machine is dead, see our data recovery page, we can often still pull files from the drive itself.
Can you remove the trial software new computers come with?
Yes, that's part of the setup. Most new machines come loaded with trial antivirus and other software you didn't ask for, and we clear it out as standard.
How long does it take?
Usually one to two hours depending on how much needs transferring. We'll give you a time estimate once we know roughly how much data is involved.
“Robert, I believe your service is excellence and you have been there in time of stress, and I think that's very important when it comes to people of my age who don't have much knowledge when it comes to computers.”